i purchased a HTC Desire X on 31st march 2013 and on 3rd of April the screen started flickering and on the 20th of April the phone stopped working and was’nt charging so i took it to the service centre and they gave it back to me on the 27th April and the phone still had the same problems so i went back and asked them to do it properly they tried trouble shooting it and they could’nt resolve it so i asked for a replacement they kept saying that they couldnt give me a replacement and when i called the customer care number they told me that their higher authority will contact me in 24 hours and tell me if i can get a replacement but still no response its been 3 days now and they still they tell me that you can do what you want but we will not give you the replacement even though its just one month old and htc has had my phone for almost 11 days in total. And i have all the relevent reciepts the prove that the phone was given twice for service but nothing has changed and the problem has not been resolved. please do the need full.. and the customer care number is…18002663566
and the service center number is ….9663570107…. and i bought the phone from ROSHINI MOBILES which is located on kammanhalli main road and i have given the device to the authorised service center of HTC which is in Indranagar
Related Keywords:
- htc complaints procedure